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FAQ overview
Questions
- About Hyrite
- Orders
Answers
- 1.1 What does Hyrite do? Is Hyrite the same company as NeonPro?
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Hyrite has over 30 years of experience in designing, developing, and manufacturing electronic power supplies, including LED drivers and module units. Hyrite Lighting Company shares the same shareholders and board members as the former 'NeonPro Company.' Recognizing the ongoing success and potential of LED products, the senior management established Hyrite Lighting Company, focusing exclusively on LED signage and lighting solutions.
- 1.2 What products does Hyrite offer?
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Hyrite manufactures,
(1) LED driver or power supply for signage, project and commercial ligthing applications.
(2) High power COB LED modules for light box and channel letter, backlighting or side lighting applications.
(3) Neon sign components and accessories, including neon transfomer, power supply, neon tubing, electrode, tube support, GTO wires. - 1.3 What types of LED drivers/power supplies does Hyrite provide?
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Hyrite offers waterproof, rainproof, and indoor LED drivers ranging from 3W to 1000W. These include both constant current and constant voltage output types, specifically designed for signage, project, and commercial LED lighting applications.
- 1.4 What types of LED modules does Hyrite offer?
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Our COB LED modules are designed for light boxes and channel letters, ranging from 0.36W to 9W. They feature an aluminum body design with either general resistance current control or linear constant current control. We offer both single-sided backlighting and double-sided edge lighting models.
- 1.5 What warranty does Hyrite provide for its products?
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Hyrite offers a 2-7 year warranty (depending on the model) covering defects in material and workmanship under normal use from the date of manufacture. We will repair or replace defective units at our discretion. However, the warranty does not cover:
- Shipping and installation costs incurred by the buyer.
- Damage due to misuse, improper installation, or tampering. - 2.1 Can I shop online on the website?
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Currently, our online shop is under development. Customers can place orders using the available ordering function, but online payment is not yet available.
 
- 2.2 What is the minimum order quantity?
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The minimum order quantity is one full carton per product model. However, there is no minimum requirement for sample orders.
- 2.3 What is the lead time for an order?
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- Regular models: Approximately 15 days.
- Customized models: Approximately 30-45 days.
- Sample orders: Approximately 1 week.
(*Lead times are estimates and subject to seasonality and order quantity. Final confirmation is provided at the time of order placement.*) 
